Freeze Me out

I have a huge issue with asking other people for help. My biggest and most recent example of this would be my freezer. I'm not sure exactly how it happened but my frezer rebelled and became this:


Yea that would be my freezer. I have been trying a multitude of ways to fix it but I cannot seem find the solution. My real issue is that it has gotten so horrific that I am ultra embarrased to actually get it fixed. I guess eventually i will just have to suck it up and ask haha...xoxo*

PS that yellow thing is a towel that i was using in one of my experiments to fix my freezer. it failed. and was then eaten by my freezer.